Hornsey Carpet Cleaners Privacy Policy
This Privacy Policy explains how Hornsey Carpet Cleaners collects, uses and protects personal data relating to our customers in the Hornsey area and surrounding neighbourhoods. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act and to handling your personal data lawfully, fairly and transparently.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Hornsey Carpet Cleaners in the area where we offer carpet, rug and upholstery cleaning and related services. It covers personal data collected when you contact us, request a quotation, make a booking, use our services, or otherwise interact with us offline or online.
Data Controller
Hornsey Carpet Cleaners is the data controller in respect of the personal data that we collect and process about you for the purposes described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We may collect, use and store the following categories of personal data about you:
Identification and contact details, including your full name, home or business address, property access information necessary for the service, and any other contact information you choose to provide.
Communication data, such as the content of enquiries and messages you send to us, notes of conversations, and details about your requests for quotations or services.
Service and booking information, including details of the services you request or receive, dates and times of appointments, room or property descriptions relevant to the work, and any specific instructions you provide.
Billing and payment information, such as records of payments received, payment method used and related transaction details. We do not store full payment card numbers or security codes when processed through third-party payment providers.
Usage and technical data, where applicable, including basic information generated when you visit our website, such as your IP address, browser type, and pages accessed, as well as any preferences you submit through online forms.
Feedback and review information, including testimonials, ratings or comments you choose to provide about our services.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us by phone, in person, through our website contact forms, through messaging services or by other means. We may also collect personal data indirectly when you are referred to us by a third party, such as a letting agent, landlord or neighbour, where they provide your contact details for the purpose of arranging cleaning services with your knowledge.
Legal Bases for Processing
We process your personal data only where we have a lawful basis to do so. Depending on the context, the legal bases we rely on include:
Performance of a contract: We process your personal data where it is necessary to enter into and perform a contract with you, including to provide quotations, confirm bookings, deliver cleaning services, issue invoices and manage payments.
Legitimate interests: We may process your data where it is necessary for our legitimate interests and these are not overridden by your rights and freedoms. Our legitimate interests include managing and developing our business, maintaining records of services provided, responding to enquiries and complaints, improving our services, and protecting our legal rights.
Legal obligations: We may process your personal data where it is necessary to comply with our legal and regulatory obligations, including record-keeping, tax and accounting requirements.
Consent: In limited circumstances, we may rely on your consent, for example for certain forms of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to enquiries, provide quotations and arrange site visits or bookings.
To deliver carpet, rug, upholstery and related cleaning services at your premises, and to communicate with you about the services before, during and after the appointment.
To manage invoices, process payments and maintain appropriate business, accounting and tax records.
To manage our customer relationship with you, including handling feedback, complaints and service queries.
To improve our services, train staff and monitor the quality and effectiveness of our operations.
To send you service-related communications and, where permitted, information about similar services you may find useful. You may opt out of such communications at any time.
To protect our business and enforce our legal rights, for example in relation to unpaid invoices, contractual disputes or claims.
Sharing Your Personal Data and Use of Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:
Service providers and contractors who act as data processors and provide services such as IT support, website hosting, secure data storage, customer management systems or payment processing.
Professional advisers, such as accountants or legal advisers, where necessary for our legitimate business purposes or to comply with legal obligations.
Public authorities, law enforcement or regulators, where we are required to do so by law or where disclosure is necessary to protect our rights or the rights of others.
Where we use data processors, we ensure that they act only on our instructions, implement appropriate security measures and provide sufficient guarantees that they will protect your personal data in accordance with data protection law.
Data Retention
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected and to comply with legal, accounting and reporting requirements.
In general, we retain customer and booking records, including contact and service information, for a period that allows us to respond to queries, manage our relationship with you and meet tax and accounting obligations. After the relevant retention period has expired, we will securely delete or anonymise your personal data.
The specific retention period may vary depending on the nature of the information and our legal obligations. In all cases, we will not keep personal data for longer than is necessary.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who have a business need to know it, using secure storage and systems where appropriate, and providing guidance to staff and contractors who handle personal data on our behalf.
While we take reasonable steps to secure your personal data, no method of transmission or storage can be guaranteed to be completely secure. You are also responsible for taking reasonable steps to protect your own information when you communicate with us.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
The right of access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we use it.
The right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data.
The right to erasure: In certain circumstances, you may have the right to request that we delete your personal data.
The right to restrict processing: You may ask us to limit the way we use your personal data in certain situations.
The right to data portability: In some cases, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to ask us to transmit it to another organisation.
The right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, including for direct marketing.
The right to withdraw consent: Where we rely on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights, you can contact us using the details provided when you engaged our services or otherwise communicated with us. We may need to verify your identity before responding to your request and will respond within the time limits set by law.
International Transfers
Our primary operations and data storage are intended to be within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data outside these jurisdictions, we will ensure that appropriate safeguards are in place to protect your data, in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will apply to all ongoing and new interactions with Hornsey Carpet Cleaners from the date it is issued. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contact and Complaints
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the details that were provided when you became a customer or made a booking.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have used your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach the authority, and we invite you to contact us in the first instance.